Contact Center Traffic Analyst (CCTA)
Millington, TN Millington, TN $40 - $50 an hour $40 - $50 an hour Support the MNCC Contact Center that provides contact center support for Sailors, recruits, Navy families, Reservists, Retirees, Veterans, and the general public.
The Contact Center provides confidence in our customers that the Navy delivers quality customer service.
Support services, as are focused on resolving inquiries, transactions, and requests relating to the complex nature of HR related topics across the broad spectrum of payroll, employment verification, benefits, travel, personnel development, training, recruiting, enlisting, retirements, separations, extensions, re-enlisting, mobilization and de-mobilization pay and disbursing operations, locator services, career management, and selection boards which represent the full Hire-to-Retire lifecycle for the Navy.
Contact Center Traffic Analyst (CCTA) CCTA is responsible for real time managing and directing of all Contact Center traffic utilizing the Workforce Management Suite (system) application.
CCTA's primary responsibilities also include making effective decisions to manage and balance volumes such as approved time off, shift changes and contact center activities that affect staffing and the department's ability to meet established Service Level objectives.
This position requires strong analytical skills and the desire to embrace and initiate continuous improvement in the center.
This role also requires an effective communicator who can work with employees and leadership at all levels of the organization to assist in meeting business unit goals, client goals, and corporate objectives.
Requirements:
? MANDATORY:
Existing Secret Clearance ? Education:
High School Diploma / Associates or Bachelor's degree (preferred) ?
Experience:
Minimum 2-years' experience in customer service or contact center experience ? Skills:
Excellent analytical, writing, and communication skills, quantitative and qualitative analysis skills, real time decisions, attention to detail, experience with WFM applications, and call routing strategies.
Salary:
$40 - $50 Locations:
6 positions in Millington, TN and 1 position in Fleet, VA Company Description:
Equal Opportunity Employer, full benefits, woman-owned company in business since 2001.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Contact Center provides confidence in our customers that the Navy delivers quality customer service.
Support services, as are focused on resolving inquiries, transactions, and requests relating to the complex nature of HR related topics across the broad spectrum of payroll, employment verification, benefits, travel, personnel development, training, recruiting, enlisting, retirements, separations, extensions, re-enlisting, mobilization and de-mobilization pay and disbursing operations, locator services, career management, and selection boards which represent the full Hire-to-Retire lifecycle for the Navy.
Contact Center Traffic Analyst (CCTA) CCTA is responsible for real time managing and directing of all Contact Center traffic utilizing the Workforce Management Suite (system) application.
CCTA's primary responsibilities also include making effective decisions to manage and balance volumes such as approved time off, shift changes and contact center activities that affect staffing and the department's ability to meet established Service Level objectives.
This position requires strong analytical skills and the desire to embrace and initiate continuous improvement in the center.
This role also requires an effective communicator who can work with employees and leadership at all levels of the organization to assist in meeting business unit goals, client goals, and corporate objectives.
Requirements:
? MANDATORY:
Existing Secret Clearance ? Education:
High School Diploma / Associates or Bachelor's degree (preferred) ?
Experience:
Minimum 2-years' experience in customer service or contact center experience ? Skills:
Excellent analytical, writing, and communication skills, quantitative and qualitative analysis skills, real time decisions, attention to detail, experience with WFM applications, and call routing strategies.
Salary:
$40 - $50 Locations:
6 positions in Millington, TN and 1 position in Fleet, VA Company Description:
Equal Opportunity Employer, full benefits, woman-owned company in business since 2001.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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