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General Clerk II

Company Name:
Lockheed Martin
Job Description
Customer Service (help desk) Agent for the Navy Personnel Command Customer Service Center, Millington, TN. Responds to and diagnoses problems through discussions with users. Includes problem recognition, research, and isolation and resolution steps. Typically is able to resolve less complex problems immediately, while more complex problems are assigned to second level support, senior operator or supervisor. May involve use of problem management database and help desk systems. Perform daily activities including creating service request related to each personnel issue. Customer service request include such things as general information, employment verification, Navy Locator Services, how to order a CD ROM, career management, records management, selection boards, Servicemembers Civil Relief Act, Department of Defense (DoD) Bone Marrow Program, personnel accountability or self-assessments. These are performed during normal operational hours or as needed while providing inbound/outbound coverage of phones, e-mail, v-mail, fax and, when activated, manning of the Emergency Coordination Center (ECC). The Customer Relations Management (CRM) tool will be used to create service requests for each inquiry in order to track and document service provided.
Basic Qualifications
High School graduate, eligible for Department of Defense SECRET clearance.
Knowledge of printer functions, connectivity and skill set of basic troubleshooting of printing and scanning devices.
Working knowledge of software packages including the Microsoft Office suite.
Good written and oral communication skills.
Willingness to work under supervision and in a team environment.
Desired skills
Experience working with Navy personnel support.
Spanish Speaking.
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

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